Return/Replacement:
In case of a misplaced & defective product:
- If the wrong product or defective product is found it can be returned immediately to the
delivery man; - Check the item in front of the delivery man or shoot an unboxing video to claim;
- Please do not break the seal of your received product and keep the delivery packaging &
invoice till returned or replaced product delivered to you.
In case the customer changes his/her mind:
- If you cancel the order at your doorstep, the delivery charge needs to be paid;Changes of mind are not applicable once you take the delivery and the delivery man
- leave your location;
Refund/Exchange:
- A refund policy will be applicable only when you made the payment but the product(s)
is/are out of stock; - In terms of replacement, if the replacement is out of stock only then you can request the
fund; - A refund policy will be applicable if the request for a refund is made within the 3
calendar days; - In terms of a misplaced or defective product, the product must be sealed, wrapped, intact
condition (as delivered); - If the refund request is approved, we will refund your money within 2-3 days via online
banking/mobile banking; - If you’ve received a damaged or defective item, please contact us and we will provide
support right away. - If the refund request is approved, we will refund your money within 07 (seven) working
days.
